Returns & Exchanges
We hope you love our products as much as we enjoyed making them for you!
If for any reason you are not satisfied with your purchase, we accept returns and exchanges using the following guidelines:
- We accept returns for defective merchandise only. NO CASH REFUND but we allow exchange of merchandise or credit memo that is of the same amount or higher only. If at any chance, your total bill is higher than your credit memo, you will be asked to deposit the balance needed for your order to be processed.
- Return/Exchange must be done WITHIN 7 DAYS from the date the items were received. Otherwise the return/exchange will not be accepted thereafter.
- Items eligible for exchanges are those proved to be damaged (damages/defects caused by our end ONLY). Please note that we are not accountable for any damages caused by the courier.
- Items must be UNWORN, UNUSED, UNDAMAGED and with the original packaging.
- All shipping costs for returns/exchanges shall be shouldered by the customer (unless the item delivered is defective or an incorrect size/item/color – shipping cost will be shouldered by the shop)
- Notify us once you ship your returned items. We are not responsible for returned packages that get lost in the mail.
- We will only send a replacement or credit memo once we have received the returned/exchanged item.
- CANCELLED ORDERS: If you paid beyond the reservation period (48 hours from the time you received your email invoice) and the item is no longer available, your payment will be considered as a CREDIT MEMO and you are free to choose any item available from our website upon receiving our email confirmation on your Credit Memo.
- No return/exchange for items bought on sale.